Care after checkout
Shipping & Returns
A clear guide to what happens after you choose a gift with meaning.
01
Shipping
Order processing
After checkout, your order details are reviewed so the Trinity team can confirm the request and prepare the next steps.
Delivery estimates
Delivery timing depends on the order details, destination, availability, and any special handling. We will share the relevant details when your order is confirmed.
Availability and tracking
Shipping availability and tracking information can vary by order. Please keep your order details available when contacting us for an update.
02
Returns & Exchanges
Starting a request
If you need to discuss a return or exchange, contact Trinity with your order details and a short description of the request.
Item condition
Items should be kept in their original condition while your request is reviewed. Some items may require different handling.
Refund handling
Any available return, exchange, or refund options will be confirmed with you after the order details have been reviewed.
03
Damaged or incorrect items
Please contact Trinity as soon as you notice a damaged or incorrect item. Include your order details and any useful photos or information so the team can review what happened and guide you through the next step.
04
Important notes
- Delivery estimates may vary based on the order and destination.
- Personalized or specially prepared items may require different handling.
- Please review your order details carefully before completing checkout.
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